Terms of service

Welcome to Collectors Guild FNQ. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Collectors Guild FNQ is an Australian online retailer specialising in trading cards, trading card accessories, and related collectibles.

2. Acceptance of These Terms

By placing an order through our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to make the purchase.

3. Product Information

We aim to ensure that all product descriptions, photographs, prices and availability are accurate. However, errors may occasionally occur.

We reserve the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Unless otherwise stated, prices include GST where applicable.

Prices may change without notice.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order, including where:

  • Payment cannot be authorised.
  • Pricing errors have occurred.
  • Products become unavailable.
  • Fraudulent or suspicious activity is suspected.

If payment has already been processed, any cancelled order will receive a full refund.

6. Payment

Payment must be received in full before an order is dispatched.

We accept payment methods offered through our checkout at the time of purchase.

7. Shipping

Shipping times provided are estimates only.

Once an order has been handed to the shipping carrier, delivery times are outside our control.

Collectors Guild FNQ is not responsible for delays caused by postal services, customs, weather events or other circumstances beyond our reasonable control.

8. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Trading Card Products

Trading card products are manufactured by third-party publishers.

Collectors Guild FNQ does not guarantee:

  • Specific cards within sealed products.
  • Pull rates.
  • Product investment value.
  • Future market prices.
  • Grading outcomes from PSA, Beckett, CGC or any grading company.

Product images are for illustration purposes only unless otherwise stated.

10. Singles

Condition assessments are made honestly and in good faith.

Minor factory print imperfections may exist even on Near Mint cards.

Customers should review product descriptions carefully before purchasing.

11. Pre-Orders

Where pre-order products are offered:

  • Estimated release dates are supplied by the manufacturer or distributor.
  • Release dates may change without notice.
  • Orders containing both pre-order and in-stock products may be shipped together once all items become available unless otherwise stated.

12. Promotions and Discount Codes

Promotional offers:

  • Cannot be exchanged for cash.
  • May not be combined unless stated otherwise.
  • May be withdrawn or amended at any time.

13. Limitation of Liability

To the maximum extent permitted by law, Collectors Guild FNQ is not liable for indirect, incidental or consequential losses arising from the use of our products or website.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights under the Australian Consumer Law.

14. Intellectual Property

All website content, including logos, graphics, product descriptions, photographs and text, remains the property of Collectors Guild FNQ or its licensors.

No content may be copied, reproduced or distributed without prior written permission.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising under these Terms will be subject to the jurisdiction of the courts of Queensland.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes become effective immediately upon publication on our website.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our website or by email and we will be happy to assist.